Welcome to this month’s MPM Provider Quality Newsletter, featuring timely updates and practical resources to help improve quality performance, patient care, and provider success.

In This Issue

• Culturally Responsive Care – Strategies for supporting Hispanic and Latino members through culturally appropriate communication, language access, health education, and trust-building approaches.
• MPM Quality Discussion Board – Visit the newly refreshed discussion board to connect with network providers and staff, exchange ideas, ask questions, and share quality improvement best practices.
• Flu Season & Preventive Care – Resources to support conversations about influenza vaccination, along with guidance related to seasonal vaccine administration and safety.
• Grievances & Provider Responsibilities – A reminder about DMHC requirements, timely grievance responses, and the important role providers play in supporting member satisfaction and regulatory compliance.
• Childhood Obesity Awareness – Documentation, counseling, and preventive strategies providers can use during well-child visits to support healthy weight, nutrition, and physical activity.
• Provider Resources & Updates – September resources include breast cancer screening guidance for women ages 40–49, doula-service integration, updated interpreting services, weight-management education, and additional health plan resources.

Explore the full September newsletter here.