Member Resources

Latest Updates

COVID-19 Vaccine Safety

Californians have made extraordinary sacrifices to help slow the spread of COVID-19. Help is on the way as the state begins its rollout of safe and effective COVID-19 vaccine. Now the work begins to Vaccinate All 58. Together, we can end the pandemic – in all of California’s 58 counties.

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Access Care

Urgent Care Finder

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Contracted Health Plans
Click here to find plans

Communication Services

Members who are deaf or hard of hearing can access TDD/TYY Services directly by calling California Relay Service (CRS) by dialing 711.

For members that prefer immediate assistance in their mode of communication but don’t have a preferred provider, DDTP numbers are available and can be dialed toll free.

Telephone Access: Utilization Management staff is available during normal business hours (9AM-5:00PM PST Monday through Friday) to accept collect calls on any questions regarding the UM process. Please call (818) 702-0100 collect and request to speak to the UM department.

Toll Free CRS Access Numbers

TTY/VCO/HCO to voice

English: 1-800-735-2929
Spanish: 1-800-855-3000

Voice to TTY/VCO/HCO
English: 1-800-735-2922
Spanish: 1-800-855-3000

From or to Speech to Speech
English & Spanish: 1-800-854-7784

24-Hour Nurse Advice Lines


Anthem Blue Cross

Blue Shield

Promise Blue Shield


Health Net

LA Care


United HealthCare

Member Rights & Notice of Privacy


Member Rights Policy

MedPOINT Management Member Rights Policy. The designated Independent Practice Association/Medical Group Member has rights. This document outlines those rights. Please review it carefully.

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Member Notice of Privacy Practices

Your Information. Your Rights. Our Responsibilities. This notice describes how medical information about you may be used and disclosed and how you can get access to this information.

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