Members who are deaf or hard of hearing can access TDD/TYY Services directly by calling California Relay Service (CRS) by dialing 711.
For members that prefer immediate assistance in their mode of communication but don’t have a preferred provider, DDTP numbers are available and can be dialed toll free.
Telephone Access: Utilization Management staff is available during normal business hours (9AM-5:00PM PST Monday through Friday) to accept collect calls on any questions regarding the UM process. Please call (818) 702-0100 collect and request to speak to the UM department.
Toll Free CRS Access Numbers
TTY/VCO/HCO to voice
Voice to TTY/VCO/HCO
From or to Speech to Speech
English & Spanish: 1-800-854-7784
24-Hour Nurse Advice Lines
Anthem Blue Cross
Promise Blue Shield
Member Rights & Notice of Privacy
Member Rights Policy
Member Notice of Privacy Practices
Your Information. Your Rights. Our Responsibilities. This notice describes how medical information about you may be used and disclosed and how you can get access to this information.