• Member Resources

  • COVID-19 Updates

    COVID-19 Vaccine Safety

    Californians have made extraordinary sacrifices to help slow the spread of COVID-19. Help is on the way as the state begins its rollout of safe and effective COVID-19 vaccine. Now the work begins to Vaccinate All 58. Together, we can end the pandemic – in all of California’s 58 counties.

    Download Resource

  • Communication Services

    Members who are deaf or hard of hearing can access TDD/TYY Services directly by calling California Relay Service (CRS) by dialing 711.

    For members that prefer immediate assistance in their mode of communication but don’t have a preferred provider, DDTP numbers are available and can be dialed toll free.

    Telephone Access

    Utilization Management teammates are available during normal business hours (9AM-5:00PM PST Monday through Friday) to accept collect calls on any questions regarding the UM process.

    Please call (818) 702-0100 collect and request to speak to the UM department.

  • 24-Hour Nurse Advice Lines

  • Member Rights & Notice of Privacy

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      Member Rights Policy

      MedPOINT Management Member Rights Policy. The designated Independent Practice Association/Medical Group Member has rights. This document outlines those rights. Please review it carefully.

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      Member Notice of Privacy Practices

      Your Information. Your Rights. Our Responsibilities. This notice describes how medical information about you may be used and disclosed and how you can get access to this information.

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