Californians have made extraordinary sacrifices to help slow the spread of COVID-19. Help is on the way as the state begins its rollout of safe and effective COVID-19 vaccine. Now the work begins to Vaccinate All 58. Together, we can end the pandemic – in all of California’s 58 counties.
Members who are deaf or hard of hearing can access TDD/TYY Services directly by calling California Relay Service (CRS) by dialing 711.
Utilization Management teammates are available during normal business hours (9AM-5:00PM PST Monday through Friday) to accept collect calls on any questions regarding the UM process.
Please call (818) 702-0100 collect and request to speak to the UM department.
TTY/VCO/HCO to voice
English: 1-800-735-2929
Spanish: 1-800-855-3000
Voice to TTY/VCO/HCO
English: 1-800-735-2922
Spanish: 1-800-855-3000
From or to Speech to Speech
English & Spanish: 1-800-854-7784
Aetna
800-556-1555Promise Blue Shield
800-605-2556LA Care
800-249-3619Anthem Blue Cross
800-224-0336CIGNA
800-896-4969Molina
800-249-3619Blue Shield
877-304-0504Health Net
800-440-5724United HealthCare
800-237-4936MedPOINT Management Member Rights Policy. The designated Independent Practice Association/Medical Group Member has rights. This document outlines those rights. Please review it carefully.
Your Information. Your Rights. Our Responsibilities. This notice describes how medical information about you may be used and disclosed and how you can get access to this information.
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