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Every position with MedPOINT management contributes to a higher purpose – to help sustain accessible, affordable, quality care in the beautiful and diverse communities we serve.

Outpatient UM – Level One Coordinator

Summary

Answer incoming calls from clients to answer inquiries and questions, handle complaints, troubleshoot problems and provide information.


Duties and Responsibilities

  • Answer calls and respond to emails.
  • Handle customer inquiries both telephonically and by email.
  • Research required information using available resources.
  • Provide customers with product and service information.
  • Identify and escalate priority issues.
  • Route calls to appropriate resource.
  • Follow up customer calls where necessary.
  • Document all call information according to standard operating procedures.

Minimum Job Requirements

  • Medical Terminology. High School Diploma. Bilingual preferred. 1 year experience customer service.

Knowledge, Skills and Abilities Required

  • Verbal and written communication skills
  • Listening skills
  • Problem analysis and problem solving
  • Customer service orientation
  • Good organizational skills
  • Ability to multitask
  • Attention to detail
  • Adaptability
  • Team work
  • Proficient in Microsoft Office 2010 or higher software applications
  • Ability to be flexible in high volume setting

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Job title: Outpatient UM – Level One Coordinator

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