PNO Project Manager


Under the Provider Network Operations (PNO) Manager, the PNO Project Manager is responsible for managing all aspects of assigned projects leading project teams in creating project level artifacts as defined by the PNO Manager and VP. Such artifacts may include, but are not limited to, definitive plan of record, scope statement, delivery schedules, risks & issues logs, resource plans, and communications plans. In coordination with the PNO department leadership, key stakeholders, and project team members, the PNO Project Manager provides administrative support and project management tools to advance critical projects across milestones to completion. In addition, the PNO Project Manager is responsible for supporting process improvement initiatives designed to improve team performance, IPA-Provider relations, and IPA-Plan relations.

Duties and Responsibilities

  • Proactively develop positive working relationships with other MPM departments and staff to resolve provider issues
  • Leads program planning and execution, in consultation with applicable stakeholders; leads functional teams and partners through program implementation, ensuring program goals are reached
  • Ensures alignment of project scope and objectives with the organization's strategic objectives, mission, values and goals
  • Develops and executes against detailed project plans meeting key milestones and deadlines
  • Ensures project deliverables are identified and managed throughout each annual lifecycle
  • Develops and delivers project update communications and training to a variety of stakeholder groups, including senior leaders
  • Analyzes project outcomes, identifies areas of opportunity and makes appropriate recommendations (inclusive of all stakeholders) to improve project experience and outcomes/processes going forward (e.g., participant satisfaction, lessons learned, program team member performance)
  • Assesses and updates project content to ensure relevance to current business needs
  • Develops/contributes to project budgets and forecasts, obtaining approvals from applicable stakeholders (e.g., cost/benefit analysis, capital planning, and staffing impact analysis/assessment); manages budget and funding channels for maximum productivity
  • Utilizes appropriate communications tools/techniques to ensure understanding and buy-in from applicable stakeholders (e.g., executive summaries, key milestones, internal and external marketing and communications)
  • Ensure ongoing communication to PNO Manager and VP, about key projects, goals, challenges, and barriers to assure timely and effective issues escalation
  • Attend provider meetings, as needed
  • Ensure HIPAA compliance is always observed/performed
  • Understand and follow the MPM Employee Handbook policies and procedures
  • Perform additional duties/assignments as needed

Minimum Job Requirements

  • Bachelor's degree in Business, Healthcare Management or related field
  • 3+ years of project management experience specific to managed care or care delivery environment
  • Project management certification and/or experience; will have to receive PMP certification within 6 months of hire
  • Microsoft Office advanced experience with Outlook, Word, Visio and Excel including pivot tables
  • Advanced proficiency of project management tools and methodologies (Smartsheet, Microsoft Project, Liquid Planner etc.)

Skills and Abilities

  • Experience communicating with a variety of teams, levels, staff, and stakeholders
  • Demonstrated success managing medium to large scale, diverse and complex projects executing simultaneously
  • Ability to work well independently or to lead a project team/efforts with limited supervision; strong team collaboration
  • Ability to manage priorities across multiple teams/projects, platforms in a fast-paced and changing environment
  • Well versed in project management processes supporting project deliverables to facilitate the creation of standard project documents and artifacts
  • Strong analytical, planning, and organizational skills; strong facilitation and mentoring skills
  • Excellent written and verbal communication skills; speaks clearly and persuasively in positive or negative situations
  • Possesses excellent time management and organizational skills
  • Proven ability to work collaboratively with business and technology communities to accomplish expected committed project outcomes

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