Enhanced Care Management (ECM) Program Manager

Summary

The ECM Program Manager will be Responsible for internal business projects and programs involving department or cross-functional teams of subject matter experts, delivering products through the design process to completion. The ECM Program Manager may engage and oversee the work of external vendors. They will be responsible for assigning, directing, and monitoring system analysis and program staff and contracted providers.

Duties and Responsibilities:

• Subject Matter Expert in ECM requirements, updates, processes and leads the ECM program to meet critical needs.
• Leads the planning, development, and management of the ECM program in collaboration with the IPA, ensuring alignment with organizational goals and patient care standards.
• Serves as the primary liaison between the IPA, healthcare providers, and other internal teams involved in ECM to foster collaboration and support effective care management practices.
• Develops and tracks key performance indicators (KPIs) to assess the success and impact of the ECM program. Regularly evaluate the program’s effectiveness and recommend adjustments as needed.
• Ensure ECM program activities comply with all regulatory requirements, industry standards, and company policies. Prepare and submit regular reports on program outcomes, performance, and challenges.
• Identifies opportunities for process improvements and implement best practices to enhance the efficiency and effectiveness of the ECM program.
• Works closely with senior leadership and other managers to align ECM strategies with the organization’s long-term goals and objectives. 
• Focuses on process improvement, organizational change management, program management and other processes relative to the business.
• Assisting management and lead entities in gauging productivity and performance. Reports regularly to leadership on activities, results, and potential areas of concern.
• Assists with organizing, leading, and coordinating internal and external meetings with stakeholders
• Assists in the development of training tools and implements training plan for staff to support high quality, culturally responsive services. Responsible for training and onboarding of participating Vendors
• Plans and coordinates meetings, and related project activities to facilitate the optimal performance. Handles scheduling and coordination for stakeholder meetings; correspondence, and follow up reports; compiles meeting materials; and maintains updated information on Enhanced Care Management
• Other duties as assigned.

Minimum Job Requirements:

• Bachelor's Degree or equivalent combination of education and experience.
• 3-5 years of Program and/or Project management experience.
• Operational Process Improvement experience.
• Healthcare experience.
• Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools.
• Excellent presentation & communication skills. Experience partnering with different levels of leadership across the organization.

Skills and Abilities:

• Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Self-starter with excellent problem-solving skills combined with the proven ability to prioritize duties and manage time effectively.
• Attention to detail and accuracy in work product.
• Fluent in English, both spoken and written; proficiency in language(s) spoken by IRC’s clients is desired.

Salary Range:

• $75k- $90k annually