Member Resources

Communication Services

Members who are deaf or hard of hearing can access TDD/TYY Services directly by calling California Relay Service (CRS) by dialing 711.

For members that prefer immediate assistance in their mode of communication but don’t have a preferred provider, DDTP numbers are available and can be dialed toll free.

Telephone Access: Utilization Management staff is available during normal business hours (9AM-5:00PM PST Monday through Friday) to accept collect calls on any questions regarding the UM process. Please call (818) 702-0100 collect and request to speak to the UM department.

Toll Free CRS Access Numbers


TTY/VCO/HCO to voice

English: 1-800-735-2929
Spanish: 1-800-855-3000

Voice to TTY/VCO/HCO
English: 1-800-735-2922
Spanish: 1-800-855-3000

From or to Speech to Speech
English & Spanish: 1-800-854-7784

24-Hour Nurse Advice Lines

Aetna
800-556-1555

Anthem Blue Cross
800-224-0336

Blue Shield
877-304-0504

Care 1st
800-605-2556

CIGNA
800-896-4969

Health Net
800-440-5724

LA Care
800-249-3619

Molina
888-275-8750

United HealthCare
800-237-4936

Member Rights & Notice of Privacy

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Member Rights Policy

MedPOINT Management Member Rights Policy. The designated Independent Practice Association/Medical Group Member has rights. This document outlines those rights. Please review it carefully.

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Notice of Privacy Rights

Your Information. Your Rights. Our Responsibilities. This notice describes how medical information about you may be used and disclosed and how you can get access to this information.

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