MedPOINT supports three separate call centers for members and providers for by UM and claims issues. Each center is staffed with knowledgeable staff available to quickly assist callers.
All incidents are logged into a customized home grown application that allows immediate follow up and tracking by the identified department. Responses are logged into a centralized database to be used as reference for future callers as well. Calls are continuously monitored by supervisor staff to quickly provide assistance for the representatives if needed. Call center statistics are continually analyzed for adherence to high quantitative and qualitative standards.