| Access to eligibility verification via phone calls, Internet and Fax inquiries |
| Monthly Eligibility Audits based on HMO and Product Line |
| Monthly Eligibility Reports provided to all physicians |
| Detailed Activity Reports provided upon request |
| Back-up reports provided with all capitation checks |
| On-going coordination with the Contracting Department to update the provider database |
| Regular facility and medical record assessments conducted to fulfill certification requirements |
| Educational materials and information disseminated to participating providers |